Frequently Asked Questions
Everything you need to know about your OZiva fashion experience.
How do I determine the right size for my order?
We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags attached within 30 days of delivery. Please visit our Returns Portal to start your request.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What materials are used in OZiva apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen blends to ensure durability and comfort.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated automatically at checkout based on your location.